For help registering students with a particular school, go to the homepage at www.ShopBelieve.com.
- From the front page, select parents/students link which is in the middle
of the page.
- Enter information in the resulting right hand column to register and press register
- From there on out, you can enter the site with the email and password you used to
Occasionally, finding a school in the drop down menu can be difficult. If the school
is abbreviated, try typing the expanded word. For instance, MT PLEASANT shows up
when MOUNT PLEASANT is typed in the field. If you have tried any variations on your
school or group, please contact us immediately.
Create one main logon from the 'Parents / Sellers'
link on the homepage. From there, once logged in to the
'Parents / Sellers' area of the site, select the 'Add A Seller' to register
your other students.
Hint - when sending emails, you can customize the email to be sent from different sellers.
No, web only specials and online magazine subscriptions must be ordered online. However, magazine
vouchers can be redeemed by person ordering or given as a gift. Therefore, magazine vouchers are delivered to
participating school, group, and student.
Yes, by registering under the parent/seller section,
you are creating one account with one student. After successful registration and
login, select the 'Add a Seller' button or icon to add additional sellers.
Another improvement this year is the ability for each purchase of items over a quantity
of 1 to be split among sellers. This is a feature at checkout and is under 'Split
Student Credit' link.
Visit www.ShopBelieve.com - Select 'Parents & Sellers' from the middle of the page
or click here. On the right hand side of the
page, complete the form fields and press the 'Register Now' button.
From then on, enter the email and password and press 'Login Now' to enter this section of the site. Once logged in you can check sales stats and more.
At checkout you will have the option to split student credit according to the amount
of credits available up to a max of four students. On the checkout see the 'Split
Student Credit' link. Credits are split evenly except in the case of odd numbers
in which case one student gets more than another - 9 credits to 2 students would
be 5 credits and 4 credits respectively.
Shopping supporters are required upon entering the shopping area to enter the State & School/Group they are supporting.
The student name fields are also available here but are not required until checkout. Make sure to enter student names correctly
so that they will receive the appropriate 'Prize Credits'.
All prizes earned from orders placed online and on the 3-Part Order Form are sent to the school for distribution on delivery day. They will be labeled by school, teacher and student.
Online sales will be sent to the address in the 'Ship To' field on the checkout
page of this web site. Online sales are not shipped to the school. Parents of students
should not place paper orders over the internet.
Absolutely, we will tally your online and paper orders to arrive at your final prize
level. Even if a student doesn't register online, we will track their sales and
they will be credited for both online and catalog sales. This combined total will
generate the student's final prize level.
This is very likely to occur if the student name was entered differently than the
student name as entered by the parent or seller. This means that whomever making
the purchase entered 'Sam' instead of 'Samuel' for instance. Please contact us to
remedy these situations.
We do not have access to the information on your paper 3-part order form until it
is submitted to us by the fundraising sponsor. Even then, we do not populate the
web site with your physical sales. The web stats report ONLY those items sold on
the shopping web site www.ShopBelieve.com.
In order to calculate your prize level, add the web orders to your catalog orders or use the "PRIZE CALCULATOR" located in the Students & Parents section of www.ShopBelieve.com.
When you get to the web site, enter the "Parents & Students" section. Select a school from the drop-down list unless
you were clicking on a direct email/Facebook/MySpace/Twitter link in which case the school/student information is
passed on without you needing to visit the splash screen. From there, shop until ready to checkout.
On the first checkout screen, you can verify and edit the student email, student
name, school and state if needed.
It is very common for students to have a name that is condensed during everyday
use. 'Madeline' may go by 'Maddy' for instance. If this is the case and you can't
ask the seller what name they used to register with, please contact us and we will
double-check to make sure the student gets credit.
If the name is close, we will catch this during our processing and amend it at while processing the school's total order.
However, until this processing and updating occurs, your order may not show in the student's login and stats area.
Please rest assured that they will receive their appropriate prize credit.
Students can register and then check online stats anytime. Stats are updated in
real-time. Students and parents should visit Parents
and Sellers section of the web site. Also, be sure to check out our 'Prize Calculator'!
Cookie Dough is not available for online ordering due to the expense incurred in
frozen delivery to individual homes. We deliver school shipments of cookie dough
in special refrigerated trucks in bulk deliveries only.
If you can place your order through a student and subsequently be in a position
to pick that up from them when they receive the delivery, please place the order
directly through a student.
If you are not in close proximity to the school or student, you are welcome to purchase
any of the other items on our shopping site www.ShopBelieve.com - Any order placed
(including sale items) credits the school and student for the purchase! You can
have internet orders delivered anywhere that UPS and USPS deliver domestically!
Taxes are not required on internet orders. Believe Kids is acting as wholesale supplier for all school and groups. Therefore, all Believe Kids clients, schools, groups and teams, are responsible for their applicable state laws as it relates to sales tax.
By ordering magazine vouchers, you receive a paper voucher that does not need to
be sent in right away. If you are moving for instance, hold on to the voucher until
the appropriate time and then send it in. Time Warner, Inc. requires 6-8 weeks for processing
online magazine subscription orders which might be enough for you, but if it isn't then we suggest ordering a magazine voucher.
Time Warner customer service may be able to help delay this as well - call toll free 1-877-604-6513
By purchasing $10, $20 or $30 pre-paid magazine vouchers, you can easily fill in the
response card and send in for fulfillment. All you need is the magazine code and
the name and address of the person you would like to send the magazine subscription
to. Also included in the voucher is a gift notice that you can present to the person
to whom you are giving the gift subscription!
Use the 'send this as a gift' option to order an online magazine subscription on behalf of a loved one when in 'View Bag' or during checkout.
If you ordered additional product items, you will receive
your order properly boxed and shipped to you while the subscription will be automatically sent to Time Warner for electronic processing. The gift recipient will receive magazines just like they had purchased the
We reduce the Processing/Handling fee to $2.50 when ONLY those items are ordered. On all
other orders, we charge a standard processing/handling charge on transactions falling below our free
shipping option. This fee is not related to weight or item quantities but is applied
to all orders regardless of the items and quantities. Our position is to promote
purchases over $60 by offering free shipping on those orders. All purchases are
helping schools and groups directly so every sale counts.
Magazine vouchers are printed certificates that can be used by the ordering individual or given as a gift.
To redeem the voucher for a magazine subscription, bearer of voucher only needs to follow the included redemption instructions.
Instructions include the options of redemption via mail or online.
Call Time Warner Customer Service toll free: (877)604-6513
A magazine subscription purchased at ShopBelieve.com is placed directly with the publisher.
This is convenient in three ways. 1) You are able to gift a one or more subscriptions 2)
Start your own subscription 3) Add additional items to your cart to be delivered directly to your home!
When sending as a gift, you will see a 'Send this as a gift' button while checking out.
Just enter the address of where you want the subscription delivered. Publishers request 4-8 weeks for processing.
The short answer is yes. When Time Warner receives your electronically processed order, their system should recognize your current subscription by your name, address and other identifying information. Upon recognition, their systems will add-on any online magazine subscription purchased at ShopBelieve.com.
The short answer is no. As is typical with magazine subscriptions, you will be notified by when your subscription is running out. At that time of notification, you can decide whether to renew or let your subscription end.
If we have an item that is out-of-stock, we will pull that from the web site so that
we do not have to backorder it and/or send a substitute item in place of it. Please
select an alternative item if possible as it is difficult for us to tell when or
if an item will again be available. If an item does become available again, we will
return the item to the web site whenever possible.
Yes, we can manually add to your order but we do need to speak to you in person.
Please call 1-877-723-5438 for assistance.
Yes we do. Please be aware that chocolates melt in hotter destinations and please
order only allowable items. Also, allow extra time for delivery.
Unfortunately at this time, we are unable to accept payments via PayPal. Please
use a Visa, MasterCard or Discover card to complete your purchase.
Processing credit cards from non-US issued banks is a problem for us online but
we can process these payments manually for you by calling toll-free 1-877-723-5438.
We ship UPS ground, UPS Basic, & UPS Mail Innovations for all of our shipments in the contiguous 48 states. We ship USPS to Alaska, Hawaii, and Guam.
A debit card can take up to 3 days to correctly post to your account. During that
time, it may show as pending on your internet banking site. There are instances
where a hold may be placed on the funds from a debit card for a period of time.
Credit card processing companies do not have control over how banks handle this.
If this is occurring to you for any reason, your bank may be able to take care of
it for you.
We accept Visa, MasterCard & Discover. We do not accept American Express. The web site
should accept payments using Visa gift cards. If your credit card is issued by a
bank outside the USA, please call us for processing. If you are using a Visa, MasterCard
or Discover card and are receiving decline errors, please refer to the 'My transaction did not
process' question found below.
There are a few reasons that transactions will not process correctly:
- An address mismatch can cause a card decline even where there is plenty of available
balance to work with. If you moved recently and didn't give the credit card company
your new address yet, this is likely to be the issue. If you compare the billing
address submitted on the site with your address as it appears on your credit card
statement, you may notice differences that can be corrected.
- Your credit card billing address as entered on the ShopBelieve.com web site does
not match what is on file with your credit card company. In order to best match
this, take a look at your address on your credit card bill. Entering this as it
appears on your statement should correct the problem.
- Mistyped information - always a classic. It is likely that information was entered
incorrectly such as card numbers or expiration dates, etc.
- Over-limit or other actual credit card problems - if you believe you are experiencing
this, please call your credit card company.
- Server error - it is possible that a server error can occur at any time. Although
highly unlikely, if you experience an error where you see code, please copy and
paste it onto our contact form so we can see what is going on and fix the problem.
- It is possible that apostrophes or other extraneous characters can cause errors
on checkout submission forms. We believe this is not the case with our site presently
but if you suspect a problem like this, please let us know.
We have an automated system for processing credit and debit cards and once they
are submitted they do process behind the scenes without our knowledge or control.
The transactions happen instantaneously with your bank. As with any online retailer,
once that submit button is pressed the transaction is processed and we are unable
to hold off on processing the cards.
We make shipments promptly whenever possible. In some cases, we are required to
wait until the fundraiser is completed in order to ship product. This means that
at times, we intentionally hold shipments until the school is finished with their
catalog sale. Depending on when you placed your order, you may receive it later
than you would experience with other online stores. For this reason, we ask that
you allow up to 5 weeks for delivery. In most cases, shipping will occur much earlier.
Magazines are shipped directly from publisher and can require as much as 8 weeks
You will receive an email confirmation with tracking information once we have permission
to ship your items. This email will contain a link to the shipper where tracking
information will be posted for your reference.
The day that we pack an Internet order for shipping, a tracking number is sent out
to you via email. This number will likely not generate any good information until
the carrier has scanned the package to confirm that they have picked it up. Checking
back at a later time generally remedies the issue by giving the delivery company
a chance to scan the item.
We do not sell any e-mail address provided to Believe or any of our affiliates to third-parties.
Please let us know by calling toll-free at 1-877-723-5438 or emailing from the contact
This site uses 256-bit encryption which will keep your personal information safe.
Various browser types may treat the site differently but you should see a locked
logo somewhere on the page, a https link in the navigation bar as well as confirmation
via specific links to GoDaddy and Authorize.net outlining our security details.
Please let us know if you run into any problems or questions about our site security.
This site has a valid SSL security certificate.
No. Our name is a homage to our belief that children are our future. We are not
a religious organization with any ties or affiliations to any religious organization or group.
We are a customer service based company. You will find that we are very responsive
to customer issues and strive to resolve each and every concern quickly and effectively.
Please allow up to 48 hours for a response to a damaged or missing call or email.